Check-in & check-out
Check-in
From 3:00 PM
Check-out
By 10:00 AM
Allows time for cleaning & preparation — thank you!
During your stay
- 📶Free Wi-Fi throughout — code on the back of the router in the lounge
- 🚗Park right outside the garage — no need to hunt for a space
- 🚶Path behind the house leads straight into Paignton town centre, beach, cafés & shops
- 🐾Dogs welcome! Please don't leave them unattended in the property
Heating (Hive thermostat)
The thermostat is at the top of the first flight of stairs, on the right-hand wall just outside the lounge.
If something needs attention
We look after the house ourselves and keep it well maintained, but as in any home, things do occasionally go wrong. If they do, here's exactly what happens — and how quickly.
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⚡
Urgent things come first
Anything affecting gas, electricity, water or your safety is treated as a priority and dealt with as quickly as we possibly can, whatever the time of day.
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🔌
A quick check together
Before we call out an engineer or order a replacement, we may ask you to try one or two simple checks — a switch, a plug socket, a filter or a setting. It's a small ask, and it very often gets things working again within minutes.
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🧺
Appliances
If an appliance isn't working and there's a practical alternative in the house, the repair may be scheduled for after your stay rather than disturbing your break with visits. Where a replacement makes more sense, we'll do our best to have a new one delivered to the house while you're still here.
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💬
Tell us early
The sooner we know, the more we can do about it while you're still with us. Please send a short description and a photo or two — WhatsApp is the quickest way to reach us, and email works well too.
Before you leave
The property is professionally cleaned after your stay — no deep clean needed from you. We just ask that you:
- Wash and put away any plates, utensils, and cookware used
- Take out the bins (instructions and bin locations are in the house guide)
- Close all windows before you head off — sea air and coastal weather can turn quickly
- Leave the property in a generally tidy condition
If anything is accidentally damaged during your stay, please let us know before you leave. We appreciate honesty — accidents happen! Please be aware that any damage identified following the post-stay clean will be assessed and charged separately to the host. Reporting it promptly helps us resolve things quickly and fairly for everyone.
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